Right To Return
You have the right to return a product or to cancel an order within the first 14 days following delivery (excluding special order items – see below). We also reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering.
For returns outside of the 14 day cancellation period a 25% restocking fee will be charged on non special order items. Maximum time for returns is 28 days
Special Order Items
Special order items are ordered specially from overseas and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange. Please consider this before ordering through our website.
Returning Your Item
If you wish to return any item then please follow these basic steps:
Contact us by email at [email protected] with your reason for return, stating your order number. We will then reply back to confirm.
Send the goods to the following address: Returns, Tarmac Sportz, Unit 24 Perkins Yard, Derby, DE21 4AW. Please note that we can only refund if goods are returned in the original packaging in “as new” condition - this includes the black outer packaging we send goods out with, any boxes returned with duct tape or similar that has ruined the outside of the box will be charged a reboxing fee of up to £25.
Attach a copy of the delivery note or invoice as proof of purchase
Correct Parts Supplied
If we have correctly supplied the product as ordered then we will reimburse the product costs only. Any carriage costs will not be refunded and you will also be responsible for the return carriage charges.
Incorrect Parts Supplied
If we have correctly supplied the product as ordered then we will reimburse the product costs and the return carriage costs to a maximum of £10. These costs will be refunded as credit note in the form of a discount code. We require proof of carriage costs to be sent to along with your original order number.
Incomplete/Damaged or Incorrect Goods
If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied – In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs but not carriage costs. Please note that you will also be responsible for the return carriage charges.
Please note: You must inform us of damaged deliveries within 24 hours of delivery. We are unable to accept responsibility for damage to goods beyond these periods.
Products supplied are subject to the warranty set by the manufacturer. If you have a problem within 90 days of purchase we will replace the part but reserve the right to test items before exchange. This may require the part to be returned to the original manufacturer. After 90 days the part will either be repaired or replaced at our discretion.
Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of ‘faulty’ goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.
The guarantee on parts is limited to the product itself. We do not cover any labour costs incurred in removing and replacing parts that are faulty or thought to be faulty.
Our guarantee does not cover any form of impact damage.
If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and a 15% re-stocking charge. Goods returned outside of the 14 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted, modified or are not in a resalable condition will not be accepted back for credit or exchange. Wheels that have had tyres fitted are not eligible for return even if supplied incorrectly.
(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)
Return of Goods Outside of the 14 Days Cancellation Period
For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less a 25 % re-stocking fee. Maximum 28 days allowed to return items.
All NRG UK items are despatched via Tarmac Sportz, stock orders placed before 1pm to the uk mainland are sent out by recorded delivery for requested next day delivery with the courier company. Remote areas, Northern Ireland and the highlands are subject to additional charges to cover shipping costs.
We ship to most European countries, order will be shipped economy. If your country doesn’t come up at checkout please get in touch for a quote, We do not ship outside of Europe.